Windows Server Support Engineer (124300755) in Düsseldorf

Website ThinkTank Management Consulting

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Windows Server Support Engineer for L1/2 back office support

Client: Our customer is one of the largest IT service providers in the world. Their Operational Control Centre (OCC) provides 7×24 IT services for their customers in Germany and Europe.
The typical services in the OCC are monitoring, management and L1/L2 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications. The team troubleshoots the IT Infrastructure and is also responsible for coordination with Service Desks and Technical Team for identifying, resolving and escalating the issues.

For this customer we are looking for an:
 Support Engineer for Windows Server (m/f/d) as freelancer or fixed employee
In this role you:
  •  Support the the Application and Infrastructure L3 team for Infrastructure issues
  • Create Incident tickets for outages/exceptions
  • Monitor Servers by analysing Logs, Events, CPU Utilization, disk space etc.
  • Document events through ITSM processes in ARS tool
  • Co-ordination with vendors regarding issue resolving
  • Install approved OS/Security/Application patches
  • Update Configuration Management Database
  • Assist in troubleshooting application/Middleware teams in issues arising out of patches applied
  • Hardware replacement
  • Start/stop/bounce process
More experienced engineers (L2) also
  • Document end user procedures on frequently asked tasks
  • Document operations procedures and services
  • Ensure Hardware/software configurations are in accordance with security policies
  • Hardening of operating system
  • Establish thresholds for CPU Utilization, disk space Usage etc.
  • Alert appropriate teams for Capacity issues and remediation actions
We are looking for the following qualifications:
  • Ca. 1 to 2 years of experience in Windows Monitoring & Management
  • Relevant experience in Windows and system administration
  • Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
  • Basic Knowledge in ITSM tool IT user operations
  • Basic Knowledge in Monitoring tool console operation for Infrastructure Management
  • Fluent in German, English desired
  • Standby duties out of normal office hours may be required
This role can be provided as a freelancer but we are explicitly looking for permanent employees as well.
Our client offers being part of a global team with excellent career development options of a long period of time.
The location is düsseldorf but home office is possibe in coordination with customer demand. It is recommended to be residential within appr. 100 km of Düsseldorf. Other lcations with some travel requirement can be discussed though.

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